Update GitHub issue templates

.github/ISSUE_TEMPLATE/help.md

@@ -0,0 +1,51 @@
+---
+name: 😭 Help!
+about: Ask for help
+title: ''
+labels: 'question'
+assignees: ''
+---
+
+<!-- ⚠️ IMPORTANT ⚠️
+Before asking for help, please use the ArduinoJson Troubleshooter as it may find a solution to your issue; if not, please include the  Troubleshooter's report in the description.
+-->
+
+**Describe the issue**  
+A clear and concise description of what you're trying to do.
+You don't need to explain every aspect of your project: focus on the problem you're having.
+
+**Troubleshooter report**  
+Here is the report generated by the [ArduinoJson Troubleshooter](https://arduinojson.org/v6/troubleshooter/):  
+[Paste the report here]
+
+**Environment**  
+Here is the environment that I'm using':
+* Microconroller: [e.g. ESP8266]
+* Core/runtime: [e.g. ESP8266 core for Arduino v3.0.2]
+* IDE: [e.g. Arduino IDE 1.8.16]
+
+**Reproduction**  
+Here is a small snippet that demonstrate the problem.
+
+```c++
+DynamicJsonDocument doc(1024);
+
+DeserializationError error = deserializeJson(doc, "{\"hello\":\"world\"}");
+
+// insert code here
+```
+
+**Program output**  
+If relevant, include the program output.
+
+Expected output:
+
+```
+[insert expected output here]
+```
+
+Actual output:
+
+```
+[insert actual output here]
+```